FAQs

🌿 Planet Rasta – Frequently Asked Questions (FAQ) 🌿

Irie Style | Ethical Fashion | Reggae Culture

🔁 Return Policy

Q: What is your return policy?
A: We offer a 14-day return period from time of purchase. If yuh wish to return an item, contact us at info@planet-rasta.co.uk to start the process. Item(s) must be unused, undamaged, and returned with original tags and packaging for a full or partial refund after inspection.
🚫 Note: Shipping fees are non-refundable.

🚚 Shipping & Delivery

Q: What are your shipping options?
A: We take care of the courier for you! Whether UK-based or international, we source the fastest and most eco-friendly delivery option.

  • Order before 12PM (Mon–Thurs) for likely next-day UK delivery.

  • Orders placed after 12PM Thursday ship the following Monday.

Q: When will I receive my order?
A:

  • UK deliveries: Within 1–3 working days.

  • International: Varies by country; tracking provided.
    Most UK orders arrive next day if ordered before 12PM. Delays may occur due to weather or holiday backlogs.

Q: What if I never received my order?
A:

  • Wait up to 5 working days, then contact your courier.

  • If unresolved, email us at info@planet-rasta.co.uk.

  • If not delivered within 28 days, we issue a refund minus shipping fees.
    📦 Tracking numbers are provided with every shipment.

Q: Can I get 24-hour delivery?
A: No official 24-hour option, but most UK orders placed before 12PM are delivered next day, depending on courier speed.

🌍 International Orders & Customs

Q: Do I have to pay duties or taxes on international orders?
A: Yes. Customs tax is usually around 20% of the order value, but rates vary. Please check with your local customs office for accurate info.

Note:
If customs tax is not paid in time, the item(s) may be returned to Planet Rasta. In such cases, a full refund is not guaranteed and depends on the item's condition and delay.

🔧 Order Issues & Support

Q: What do I do if my item is defective or damaged?
A: Contact us within 14 days with photos of the damage at info@planet-rasta.co.uk. Once we receive and inspect the item, we can issue a full or partial refund (minus shipping fees).

Q: What if I ordered the wrong item/size?
A: Email us ASAP. If it hasn’t shipped, we’ll make changes. If it has, wait until you receive it, then initiate a return for refund or exchange.

📏 Sizing & Fit

Q: How do I make sure I order the right size?
A: Our items follow UK sizing charts. If you’re used to other UK brands, our sizes should align.
Still unsure? Email us at info@planet-rasta.co.uk and we’ll guide you, even check with our suppliers if needed.

🛒 Planet Rasta Products

Q: Where are your products made?
A: Our goods are crafted in specialist manufacturing facilities with ethically sourced materials and high-quality standards.

Q: Do you have a physical store?
A: No store yet, bredren! We’re an online-only business based in West Yorkshire, UK. All orders ship directly to your location.

💬 Contact Us

Q: How can I contact Planet Rasta?
A:
📧 Email: info@planet-rasta.co.uk
🌐 Website: www.planet-rasta.co.uk
📲 Message us via our website or socials – we respond with First Class service.